Legal
Privacy Policy
What we collect when you request an estimate, why we collect it, and what we do with it. Written in plain language.
Last updated: January 2026
Who we are
Perfect Service Plumbing and Septic operates this website. Our business address is 4491 Palomino Dr, Ooltewah, TN 37363-7078, and you can reach us on (207) 419-2600 or at office@perfectserviceplumbing.com.
This policy explains what information we collect through this site, why we collect it, and what we do with it.
Information you give us
When you submit the estimate request form, we collect the details you enter: your name, phone number, email address, the city or area you are in, the service you are asking about, and anything you write in the message field.
We collect that information for one purpose — to respond to your request and arrange the work. We do not sell it, rent it, or share it with third parties for marketing.
Information collected automatically
Like most websites, our host may record standard technical information such as your IP address, browser type, the pages you visited, and the site that referred you. This is used to keep the site running and to understand which pages are useful.
This site embeds a Google Maps frame on the homepage, the contact page, and the service area pages. Google may set cookies or collect data when that map loads, subject to Google’s own privacy policy.
How we use your information
To respond to estimate requests and schedule work.
To contact you about a job in progress or a job we have completed.
To keep service records — including septic pumping history and inspection findings — which is genuinely useful to you when you sell the property.
To meet legal, permitting, and insurance obligations connected with the work we perform.
How we contact you
By submitting the form you agree that we may contact you by phone, text message, or email about your request. Standard message and data rates may apply to text messages.
You can ask us to stop contacting you at any time by replying to any message or calling us on (207) 419-2600.
How long we keep it
We keep estimate requests only as long as needed to respond and to complete any resulting work.
Records of completed work — invoices, permits, inspection reports, and septic service history — are kept longer, because permitting, warranty, and property-sale requirements depend on them.
Security
We take reasonable steps to protect the information you send us. No method of transmission over the internet is completely secure, so please do not send sensitive information such as payment card details through the website form.
Children
This site is not directed at children under 13, and we do not knowingly collect information from them.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, subject to any records we are required to keep for permitting or legal reasons.
Contact us on (207) 419-2600 or at office@perfectserviceplumbing.com and we will handle the request.
Changes to this policy
If we change this policy we will update the date shown at the top of this page. Material changes will be described here rather than made quietly.